What Payment Methods Do You Accept?

We currently accept PayPal, Visa, Mastercard, American Express, and Discover.


Do You Charge Sales Tax?

Yes, sales tax is 7.5% for orders shipped within North Carolina.


Are Your Items Authentic?

Guaranteed 100% for every item.


What Size Should I Purchase?

Generally, start with the size you normally wear.


How Do I Know Which Toe/Heel Style To Order?

For more details about specific styles, visit our Lucchese Toe/Heel Guide.


Where Else Can I Find Bass River?

Visit our eBay store for more of the finest brands of footwear at discount prices.


Where Do You Ship?

We offer free economy shipping in the USA.  Contact us for international shipping quotes.  International shipping to several countries is also available through our eBay store.


What Is Your Returns Policy?

You may return items from our store within 30 days of delivery for an exchange or a refund. If you need to return an item, please Contact Us with your order number and the reason for the return. 

Return shipping costs are paid by the buyer; however, we'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, for example).

Refunds are issued within 1 week of the returned item's arrival at our warehouse.  It may take a few business days beyond that for the funds to appear in your bank account.